We offer a wide variety of products and services, so start by requesting a consultation to tell us about your project. Custom projects can take 1-2 months to finalize. Smaller projects or personalized designs from our gallery may be finalized in as little as 1 week. A guest count is required before an accurate price can be given. You may want to overestimate your list by about 10. Placing a wedding order? We might ask you to provide more information on this questionnaire.

1. design

We’ll start by meeting with you to discuss your ideas, inspirations, colors, themes, and products that fit your budget. Once your $30 concept fee is paid, we will draft a detailed quote and provide a few designs to choose from. ^[1]

2. deposit

50% of your total balance is required when you place your print order, so we can gather supplies. In the event that your project needs to be outsourced, we request that you pay the full balance before your order is sent out. ^[2]

3. proofing

We will perfect your design by sending you a series of electronic proofs. You can make two sets of changes to your design at no extra charge. Your approval or changes will be documented using the Proof Approval Form. ^{[3, 4]}

4. processing

Once the order is finalized and deposit paid, please allow about 3-4 weeks for creation. Your balance must be paid in full before we email or ship your order. We accept PayPal, Google Checkout, credit card, cash, or check.

1. The concept fee will be applied to your balance once an order is placed.
2. No deposit required for digital-only packages. However, your balance is due in full before the files are emailed to you.
3. A printed proof may be purchased for $5 once you are happy with your design (mailed or available for pick-up). Recommended for complex projects with multiple pieces, layers, or embellishments.
4. There will be a $30 redesign fee if you choose to completely change your design after the initial design has been approved.

terms of service

documentation

Electronic Documentation is REQUIRED for all critical correspondence (quantities, order details, etc) AND text/format/design changes. These must be emailed so we can keep record of any and all needs you may have. Although we are happy to discuss business over the phone, please type out your wording choices and text changes to avoid errors and any extra fees.

*$25 fee for text/wording/data entry not submitted via TYPED email (illustrations, drawings not permitted).

minimum quantities

Most orders can be placed in increments of 25, but are subject to vendor minimums. Keep in mind that you may want to order extras to allow for accidents or calligraphy errors.

Your quantity may be adjusted at any time. Allow additional time in the event that we need to order more supplies. Your invoice will be adjusted to reflect the price of the additional items. No refund will be issued if your quantity decreases after you have made your deposit.

rush orders

If orders are needed within 5-7 business days of being finalized, it is considered a rush order. You will be charged an additional 20% of your total plus additional shipping costs.

shipping

Shipping and handling costs are included in prices shown, but may be adjusted depending on materials and quantity ordered. All items are shipped USPS and a tracking number is available. Orders will be delivered or shipped only after final payment is received.

international shipping

Shipping and handling costs will be estimated upon purchase based on location and order weight. All items are shipped USPS and a tracking number is available. Once the order is finalized and paid, please allow about 6-7 weeks for creation, shipment and delivery. Orders will be delivered or shipped only after final payment is received.

refunds and exchanges

Your satisfaction is our top priority. Please notify us of any problems within ten days of receiving your order and we will do our best to correct the situation. In the event that:

the error/misprint is due to an oversight made by our designers, we will print replacements at no extra charge. Should you choose to keep the order as is, a 25% discount will be applied to the order.
you approve the final proof and notice the error/misprint AFTER the order is printed, no refunds or discounts will be issued. However, your order can be reprinted at additional cost. We will provide a complimentary, updated proof and will require another approval to ensure that errors are corrected before we proceed with the reprint.**Please note, if you choose to use a photo that our specialists have advised against, and you are not happy with the photo on the final product, we cannot offer a refund.

cancellation

We know that unforeseen circumstances occur everyday. Here’s a break down of refunds issued due to a cancellation:

The $30 in-person consultation fee is non-refundable.
100% of your deposit will be refunded if we have not started your order (no supplies ordered, no work done to design). Please note that refunds typically take up to a week to show up on your credit card statement.
50% of your deposit (less cost of materials ordered) will be refunded if we have already started working on your design.
0% of your deposit and/or final balance will be refunded if we have already received your final approval on the proof and it has been sent to print. You will be responsible for the total order cost.

supplied artwork

We are happy to work with any design ideas you have. There is no charge for customer-supplied artwork. However, if editing is required, it will be considered design time and a $30 fee will apply.